Terms of Service
Last updated: 20 May 2026
Service Description
Good CISO Limited provides the AWARE platform — an AI-native compliance and security platform for FCA-regulated financial firms. AWARE continuously monitors regulatory requirements, analyses risk in real-time using embedding-powered analysis, and generates compliance reports through agent orchestration. Services are provided on a subscription or enterprise agreement basis.
Acceptable Use
You agree to use AWARE solely for lawful compliance and risk management purposes, maintain the confidentiality of your account credentials, and not attempt to reverse engineer, decompile, or extract the AI models. You must not upload data you lack lawful authority to process, or use the platform for any unlawful purpose including fraud or money laundering.
No Legal or Compliance Advice
AWARE is a decision-support tool. It does not provide legal, compliance, or financial advice. All outputs should be reviewed by qualified professionals. Good CISO disclaims liability for decisions made based on AWARE outputs. Firms remain responsible for their own regulatory obligations.
Limitation of Liability
Good CISO's aggregate liability is limited to fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages; loss of profits, revenue, or data; regulatory penalties; or third-party claims.
Service Availability
We target 99.5% uptime, excluding scheduled maintenance and force majeure. Scheduled maintenance is announced 48 hours in advance. If uptime falls below 99.5% in a calendar month, affected clients receive a service credit equal to the shortfall.
Intellectual Property
All IP in the AWARE platform — software, algorithms, models, and branding — is owned by Good CISO. You retain ownership of all data you upload. Nothing transfers ownership of your data to us.
Termination
Either party may terminate with 30 days written notice. Upon termination, we will export your data in a standard format within 30 days and delete client data from production systems within 60 days, subject to regulatory retention requirements.
Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. If any provision is unenforceable, the rest remains in full effect.
Contact
Legal enquiries: legal@goodciso.org