Refund Policy
Last updated: 23 March 2026
Digital Products
Due to the nature of digital products, all sales are final once the download link has been accessed. Because digital items cannot be "returned," we do not offer refunds on digital products once they have been downloaded.
Before Downloading
If you have purchased a digital product but have not yet accessed the download, please contact us within 7 days of purchase. We will assess refund requests on a case-by-case basis.
To request a refund before downloading, contact us at alvin@goodciso.org with your order number.
Eligibility for Refund (Before Download)
We may consider refunds before download in the following circumstances:
- Technical issues preventing access to the product (despite our best efforts to ensure compatibility)
- Duplicate purchases made in error
- Significant discrepancy between the product description and actual content
How to Request a Refund
To request a refund, please contact us at:
Email: alvin@goodciso.org
Please include your order number and the reason for your refund request. We aim to respond within 3 business days.
Chargebacks
If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to decline future orders.
Consulting and Advisory Services
If you have purchased consulting or advisory services from Good CISO Limited, different terms may apply. These will be outlined in a separate contract or service agreement.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
For questions about our refund policy, please contact us:
Email: alvin@goodciso.org
Company: Good CISO Limited
Registered: England and Wales